HOW DOES SHIPPING WORK?

  • We do our best to ship out your orders as soon as possible.
  • Apparel items such as T-Shirt, Long Sleeve, Sweatshirt, Hoodie etc … will usually need around 1-3 days for printing and handling, then they will be shipped and delivered in the next 3-5 business days. In conclusion, the estimate delivery time for apparel will be around 4-8 business days. Apparel is printed and shipped from the USA.
  • Once we ship out your order, we will email you the tracking info so you can follow the order during transit. Tracking oftentimes takes 1-2 days to update once we ship it out.
  • If you have any issues with delivery or the shipping address, please let us know. We are able to change the address before the order ships, but not after.
  • If you do not receive your item within 14 business days from date of purchase, feel free to contact us at support@teejolly.site to check on the status.

DO YOU OFFER FREE SHIPPING?

  • We do offer free standard ground shipping for all orders over $75. To meet the $75 minimum, your cart total must be $75 after discounts.

WHERE’S MY PACKAGE AND HOW DO I TRACK IT?

  • The moment we ship out your order, we will email you the tracking number and link so you can follow all tracking updates.
  • Note: Please know that tracking sometimes takes 1-3 business days to update and this does not mean that your order is stuck in a different city. Instead, our shipping carriers will update the tracking at each new location including your city.

MY PACKAGE IS BEING SENT TO THE WRONG ADDRESS, HOW DO I CORRECT THAT?

  • Please contact us and we can try to edit it before it leaves the warehouse.

WHAT IS THE STANDARD U.S SHIPPING TIME?

  • Standard shipping time is typically 1-2 weeks, depending on the demand of the products and holidays.

MY PACKAGE SAYS IT WAS DELIVERED BUT I CAN’T FIND IT. WHAT IS THE NEXT STEP?

  • The next step is to reach out to the local courier that made the final delivery. You can find that tracking code in top right-hand box of your USPS Tracking.
  • The local courier will be able to tell you if this was a mis-scan and can reach out to the courier on the route. If they are unable to help you locate the package please contact us